Florida Exam Prep Terms And Conditions

PLEASE READ THESE TERMS BEFORE PURCHASING OR ENROLLING. DIGITAL ACCESS IS FOR ONE ENROLLED

STUDENT. SECTION 7 ADDRESSES FINAL SALES AND REFUNDS. SECTION 11 CONTAINS INDIVIDUAL ARBITRATION

AND A CLASS ACTION WAIVER, WITH EXCEPTIONS AND A 30-DAY OPT-OUT.

1. Agreement to these terms

These Terms and Conditions (“Terms”) are an agreement between Florida Exam Prep LLC (“Company,” “we,”

“us,” or “our”) and the purchaser or enrolled user who accepts them (“you”). They govern

https://floridaexamprep.com, our courses, books, digital materials, recordings, practice questions, simulators,

software, student communities and related products and services (“Services”). By affirmatively accepting these

Terms at checkout, enrollment or another acceptance screen, you agree to be bound by them. You must be at

least 18 and legally able to contract.

Each enrolled student must accept these Terms before access, including when someone else pays. A person

purchasing for a business represents that the person has authority to bind that business. Unless we expressly

agree otherwise in writing, each enrollment covers one designated student. Our Privacy Policy at

https://floridaexamprep.com/privacy-policy describes our information practices. Accepting these Terms does

not itself provide optional marketing-text consent. The limited promotional authorization for Student Success

Materials voluntarily submitted to us is described in Section 10.4.

2. Services and access

Our Services provide examination preparation only. We do not issue a contractor license or governmental

credential, determine eligibility, or guarantee a passing score, employment or income. Florida Exam Prep is an

independent provider and is not affiliated with or endorsed by the Florida Department of Business and

Professional Regulation (DBPR), the Construction Industry Licensing Board, any examination administrator or

developer, or any publisher. Our practice questions and simulators are instructional tools and are not

represented as actual examination questions. We do not guarantee that any particular question or topic will

appear on an examination. You are responsible for confirming current eligibility, approved book editions,

application deadlines, fees and examination-day rules.

Course access begins on the date of purchase and continues for 12 months. All courses have the same 12-

month access period. Access does not automatically continue until you pass or include future products,

unlimited support or perpetual availability unless we expressly provide that benefit in writing. If you complete

the entire purchased course, including every video, quiz and study guide, and do not pass the applicable exam,

our advertised tutoring guarantee provides one free one-hour tutoring session to review areas for

improvement. This benefit does not guarantee a passing result or itself create a refund right. Any additional

written guarantee presented with your purchase remains subject to its disclosed conditions and remedies.

Ownership of a purchased physical book does not include copyright ownership or a transferable digital

account.

3. Intellectual property and permitted use

3.1 Ownership. The Company and its licensors retain their rights in the original courses, books, manuals, videos,

audio, lessons, illustrations, practice questions, answer explanations, question banks, simulator software and

content, templates, compilations, instructional presentations, branding and other materials supplied through

the Services (“Materials”). These rights include protectable original expression and selection or arrangement.

Third-party materials belong to their respective owners. We do not claim copyright ownership of facts, public-

domain laws, general ideas or study methods as such.

3.2 Individual license. Subject to payment and compliance with these Terms, the designated student receives a

limited, nonexclusive, nontransferable and nonsublicensable license to access purchased digital Materials during

the purchased access period solely for that student’s own exam preparation. This includes preparation for the

student’s own professional work. It does not authorize teaching others from the Materials or using them to

supply a commercial product or service.

3.3 Authorized notes and downloads. You may make your own study notes and download or print only Materials

expressly designated for those functions, within the stated permissions. Authorized downloadable study guides

may be retained for your own study unless their disclosed license provides otherwise. Streaming content may

not be downloaded or recorded merely because a device makes that technically possible. Keep copyright notices

and watermarks intact. Ordinary temporary copies necessary for authorized browser viewing are permitted.

3.4 Confidential information. Nonpublic question banks, unreleased Materials and nonpublic instructional know-

how identified as confidential, or reasonably understood to be confidential from their restricted disclosure, may

be used only for your authorized preparation and may not be disclosed without our permission. This obligation

excludes information lawfully public, already lawfully known without restriction, independently developed

without using our confidential information, or lawfully obtained from an unrestricted source. It continues while

the information remains confidential; trade secrets remain protected while they qualify under law. Legally

compelled disclosure is permitted, with advance notice where lawful and disclosure limited to what is required.

4. Accurate information and lawful conduct

You must provide accurate enrollment, contact and payment information, use only payment methods you are

authorized to use, and comply with applicable law and these Terms. Do not impersonate another person,

misrepresent the enrolled student’s identity or submit false exam results. You are responsible for your conduct

and access you authorize or facilitate.

5. Accounts and login credentials

An account is for one designated student. You may not share, sell, rent, lend, transfer or pool an account,

password, authentication code, access link or licensed seat, including with family, coworkers or other students.

Do not allow another person to watch paid lessons through your account, take your quizzes, use your simulator

access or join a private group through your invitation. One employer-purchased seat does not permit multiple

employees to participate.

Keep your credentials secure and promptly report suspected unauthorized access to [email protected].

We may require reasonable identity verification, reset credentials, limit concurrent sessions and investigate

unusual access using information described in our Privacy Policy. A change of device or location alone does not

establish account sharing. Do not evade authentication, access restrictions or a suspension.

6. Purchases and payment

Prices and applicable taxes, shipping and other charges are disclosed before purchase. Later price changes do

not alter accepted orders. Payment is due before access unless we expressly offer and agree to a payment plan

in writing. Payment plans are offered only at our discretion. A payment plan divides the purchase price; it is not

a cancel-anytime subscription unless expressly sold as one. Installment amounts and dates, and any automatic-

renewal and cancellation terms, must be disclosed and accepted as required by law. Unpaid amounts may result

in suspension of affected access.

Please contact us about billing concerns. Nothing requires you to contact us before exercising a lawful payment-

dispute right or penalizes a good-faith dispute. We may provide accurate purchase, acceptance and activity

records in response. Knowingly false fraud claims or intentional payment evasion may result in lawful collection

or other remedies. Fees and costs are recoverable only as authorized by law or an enforceable agreement,

without duplication.

6A. Text messaging

Providing a phone number or accepting these Terms does not itself authorize promotional texts. If you

separately opt in, Florida Exam Prep LLC may send the messages described in that opt-in, including service

notifications or promotional offers where authorized. Messages may use automated technology where

disclosed. Marketing consent is optional and is not a condition of purchase. You must be authorized to consent

for the supplied number and should notify us if it changes.

Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance, or

contact [email protected] or +1 443-695-6218. We honor other reasonable revocation methods required

by law and process requests promptly within applicable deadlines. A permitted nonpromotional confirmation

may follow an opt-out. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy governs

messaging data. We do not share mobile opt-in information for independent third-party marketing.

7. Refund policy

ALL SALES ARE FINAL EXCEPT AS REQUIRED BY LAW OR EXPRESSLY PROVIDED IN THE WRITTEN OFFER

APPLICABLE TO YOUR PURCHASE. Review the included services, access period, technical requirements, book

editions and any guarantee before purchase. An unsuccessful exam result, change of plans or failure to use

available access does not alone create a refund right.

Nothing in this policy limits statutory rights, remedies for our failure to deliver purchased Services or benefits

under an applicable written guarantee. Promptly report damaged, incorrect or missing physical items by

emailing [email protected] with your order information and a description of the issue.

A full refund ends the license and access for the refunded digital Services, and you must stop using and delete

refunded digital Materials, subject to lawful evidence-preservation duties. For partial refunds or physical returns,

we will identify the affected access and return instructions. We will not condition a refund owed on a positive

review, removal of an honest review or waiver of a lawful payment dispute.

8. Software and support

Simulators and software are licensed for the purchased access period. You are responsible for compatible

equipment and reliable internet access consistent with disclosed technical requirements. Support and scheduled

instruction are limited to the purchased offer. Third-party platforms may have separate terms governing your

relationship with them; those terms do not expand your rights to our Materials.

9. Prohibited uses of the Materials

Except within Section 3’s permissions, with our express written authorization, or as permitted by law

notwithstanding these restrictions, you may not do or assist anyone else to do any of the following:

(a) Copy, scan, photograph, screen-capture, screen-record, audio-record, transcribe, download or systematically

extract Materials beyond the authorized personal-use permissions, including recording live instruction or

streaming lessons.

(b) Upload, publish, distribute, transmit, resell, license, publicly display or perform Materials, or provide copies

or digital access to unauthorized users. This includes sharing question banks, answer explanations, books or

recordings through social media, repositories, file-sharing services or outside study groups.

(c) Translate, adapt, paraphrase, repackage or otherwise use Materials or confidential information to create,

improve, supply or market a competing course, tutoring service, exam-prep program, book, question bank,

simulator, study product or similar commercial offering, including by supplying them to a competitor. This

restriction does not prohibit independent work using general knowledge or lawfully available sources.

(d) Upload or supply Materials or confidential information to external artificial-intelligence tools, model-training

systems, retrieval databases or automated content-generation services; use bots or scripts to scrape content; or

create an automated substitute for the Services. A tool or accommodation we expressly approve remains subject

to its authorized scope.

(e) Remove copyright notices or watermarks, bypass access or download controls, reverse-engineer protected

software except where law permits despite this restriction, access restricted systems without authorization,

distribute malware or disrupt security or availability.

(f) Request, post, transmit, describe, reconstruct, purchase, sell, obtain, share or assist in reproducing any actual

confidential licensing-examination question, answer choice, prompt, plan, diagram, selected answer or other

secure examination content, whether obtained from memory or by any other means. This includes examination-

specific numerical details and references identifying where the answer to a particular actual examination

question was located. Students may discuss publicly released examination outlines, approved reference

materials, general areas of difficulty and independently developed practice exercises.

Nothing in these Terms prohibits honest reviews, lawful complaints or payment disputes, reports to government

agencies, cooperation with investigations, communications with legal counsel, compliance with legal process or

other legally protected activity. Lawful disposition of an owned physical book remains permitted; it does not

authorize reproduction or transfer of digital access.

10. Student communities and student content

10.1 Participation. Company-operated groups, including WhatsApp groups, course chats and private student

communities, are for authorized participants and relevant study discussion. Harassment, threats, discriminatory

abuse, impersonation, spam, unauthorized advertising, commercial recruitment and repeated material

disruption are prohibited. Respectful questions, disagreement and honest criticism are permitted. Do not add

unauthorized participants, harvest contact details or redistribute private discussions or another person’s

information without permission, except for legally protected purposes. Course questions may be discussed

through designated channels; protected banks and lessons may not be reproduced in group posts.

10.2 Privacy. Group membership is restricted, but confidentiality cannot be guaranteed. Depending on the

platform, other members may see your name, profile, phone number and posts. Avoid sharing sensitive

identifiers or another person’s information. Report concerns to [email protected].

10.3 Student submissions. You retain ownership of content you create and submit (“Student Content”). You

grant us a nonexclusive, royalty-free license to host, store, reproduce, format and display it as reasonably

necessary to operate its intended course or group, respond to you, moderate, maintain appropriate records and

comply with law. You must have the rights necessary for that use. A direct message is not licensed for group

display merely because you send it to us. However, Student Success Materials voluntarily submitted to us are

subject to Section 10.4. This license does not transfer ownership of your Student Content.

10.4 Student Success Materials and Promotional Use. If you voluntarily send Florida Exam Prep a testimonial,

comment, message, success story, exam pass notice, score report, pass paper, review, photograph, video, or

similar content concerning your experience with our Services (“Student Success Materials”), you expressly

authorize Florida Exam Prep to use, reproduce, display, publish, share, and promote those Student Success

Materials, together with your first name, on our Pass Board, website, social-media pages, and other marketing

or promotional materials, without further notice or compensation. You are not required to submit Student

Success Materials to receive course access or any other purchased benefit.

You represent that you have the right to provide the Student Success Materials and that they do not include

restricted examination content or another person’s personal information. Before submitting an exam-related

document, remove candidate numbers, birth dates, addresses, barcodes, and other unnecessary identifying

information.

You may request that Florida Exam Prep discontinue future promotional use of your Student Success Materials

by contacting [email protected]. That request will apply prospectively and will not require removal of

materials already printed, published, or scheduled for publication.

10.5 Recordings. Students may not record sessions without our written authorization and other required

permissions. Before we record participant audio, video or protected communications, we will provide notice and

obtain required consent. Instructional recording consent does not itself authorize identifiable promotional use.

11. Governing law and dispute resolution

YOU AND THE COMPANY AGREE TO BINDING INDIVIDUAL ARBITRATION OF COVERED DISPUTES INSTEAD OF A

COURT OR JURY TRIAL, SUBJECT TO THE EXCEPTIONS AND OPT-OUT BELOW.

11.1 Law and notice. Florida law governs these Terms, without conflict-of-laws rules; the Federal Arbitration Act

governs this arbitration agreement. Nonwaivable protections remain applicable. Before filing, either party

should provide a written description of the dispute and requested relief and allow 30 days for good-faith

resolution. Send Company notices to Section 19’s email or mailing address; we will use your account contact

information. This process does not prevent filings needed to preserve a claim, urgent relief, payment disputes

or agency complaints.

11.2 Arbitration. Disputes arising from these Terms, a purchase or the Services will be resolved by one neutral

arbitrator administered by the American Arbitration Association (“AAA”) under its applicable Consumer

Arbitration Rules and consumer due-process requirements, available at https://www.adr.org/consumer or from

us on request. Fees are allocated under those rules and law; the Company will pay amounts required of it,

including additional amounts required by law to avoid prohibitively expensive consumer arbitration. Hearings

may be remote or at a location reasonably convenient to the consumer under AAA rules. Written proceedings

may be used where appropriate. Selecting Florida law does not itself require travel to Florida.

The arbitrator may award individual relief available in court, including statutory remedies and attorneys’ fees

where authorized, and will issue a reasoned written award. Judgment may be entered in a competent court.

Each party otherwise bears its own attorneys’ fees. Courts decide formation and enforceability of this arbitration

agreement and class waiver; the arbitrator decides the merits of arbitrable disputes.

11.3 Exceptions and individual proceedings. Either party may pursue an eligible individual small-claims case in

an appropriate small-claims court or seek temporary court relief to prevent intellectual-property misuse or

unauthorized disclosure pending arbitration. Nonarbitrable claims and agency proceedings are excluded.

Covered claims must otherwise proceed individually, without class or representative proceedings or

consolidation of different persons’ claims without all affected parties’ written agreement, to the extent lawful.

A claim or remedy for which this waiver is unenforceable proceeds in court; remaining claims stay in arbitration

to the extent permitted by law.

11.4 Opt-out. Within 30 days after first accepting this version of the Terms, you may opt out by emailing or

mailing Section 19’s contact with your name, account email and a clear statement rejecting arbitration. This does

not affect your purchase or access. If you opt out, neither party is bound by this arbitration agreement or its

class waiver for disputes governed by these Terms.

11.5 Court and administration. For permitted court proceedings, the parties consent to courts with appropriate

jurisdiction in Orange County, Florida, or the federal Middle District of Florida, Orlando Division, except where

mandatory law or the small-claims exception permits another forum. If AAA declines because the Company has

not met its consumer requirements, you may elect court. If AAA is otherwise unavailable, the parties may agree

on a comparable provider; otherwise either may proceed in court. Changes to this Section require affirmative

acceptance and do not apply to an already-known dispute.

12. Indemnification

To the extent lawful, you will indemnify the Company and its personnel against third-party claims, damages and

reasonable defense costs caused by your unlawful conduct, material breach of the account or content-use

restrictions, or infringement of another person’s rights through your submissions. This excludes losses caused

by the Company’s negligence, willful misconduct or violation of law. We will provide reasonably prompt notice

and cooperation and permit a defense by competent counsel, with our right to participate at our expense. A

settlement may not admit our fault, impose nonmonetary obligations or omit a full release without our written

consent, not unreasonably withheld.

13. Suspension termination and enforcement

We may promptly suspend affected access while reasonably investigating suspected sharing, content misuse,

security threats, nonpayment or material misconduct, and terminate affected access for a substantiated

material violation. We may remove unlawful or infringing content and act without advance warning when

necessary to protect people, systems or rights. Where reasonably practicable, we will explain the basis and

provide a contact for review without disclosing sensitive security or third-party information.

A substantiated material violation may result in loss of remaining affected access without a discretionary refund,

subject to law, applicable guarantees and remedies for our own breach. Upon termination, cease affected access

and unauthorized use. On reasonable written request, remove unauthorized copies within your control and

confirm compliance, subject to legal preservation duties. Lawfully owned physical books need not be destroyed.

We may preserve evidence, submit good-faith infringement notices and seek available damages, costs and

injunctive relief. Relief remains subject to applicable legal requirements; no automatic penalty or injunction is

created. Ownership, continuing confidentiality, accrued payment obligations, dispute resolution, liability

provisions and other obligations intended to survive remain effective to that extent.

14. Disclaimers and limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR EXPRESS WRITTEN PURCHASE COMMITMENTS,

SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. WE DO NOT WARRANT ERROR-FREE OR

UNINTERRUPTED OPERATION OR A PARTICULAR EXAM RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR INDIRECT, INCIDENTAL,

SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR OPPORTUNITIES. OUR TOTAL

AGGREGATE LIABILITY ARISING FROM A PURCHASE OR RELATED SERVICES WILL NOT EXCEED THE TOTAL

AMOUNT YOU PAID FOR THE PURCHASE GIVING RISE TO THE CLAIM.

These provisions do not eliminate express warranties, refunds owed or mandatory remedies, or limit liability for

our fraud, willful misconduct, gross negligence, personal injury caused by our negligence, or liability that law

prohibits us from limiting.

15. Force majeure

Neither party is responsible for delay in nonmonetary performance caused by events beyond reasonable control,

including natural disasters, government restrictions or widespread infrastructure failures, provided reasonable

mitigation and resumption efforts are made. Accrued obligations and mandatory remedies remain enforceable.

Extended unavailability of purchased Services is addressed in Section 17.

16. Privacy

Our Privacy Policy describes our handling of personal information and your choices. The promotional

authorization for Student Success Materials is governed by Section 10.4. Separate messaging consents govern

their respective uses. These Terms do not override nonwaivable privacy rights.

17. Changes to Services and terms

We may update Materials, maintain systems and change nonessential features. If we materially reduce promised

paid access or core content without your material breach, we will provide a reasonably equivalent replacement,

a suitable extension or an appropriate refund for the undelivered portion, including any fuller remedy required

by law. We will take reasonable steps to restore interrupted Services.

Updated Terms apply to future purchases and enrollments upon acceptance. Material changes to existing

contractual obligations require notice and affirmative acceptance. They do not retroactively change accrued

claims or expand earlier promotional permissions. Declining new terms does not itself forfeit previously

purchased rights; the previously accepted terms continue for that purchase unless otherwise agreed or required

by law.

18. General provisions

These Terms and the accepted written purchase offer and any separate payment or promotional agreement

govern their respective subjects. A specific purchase commitment controls over a conflicting general term; a

separate promotional permission controls its scope. Nonwaivable law controls. Failure to enforce is not a waiver.

An unenforceable provision is severed only as necessary, subject to Section 11.

You may not transfer a digital license or account without our written consent. We may assign this agreement

with the relevant business or assets subject to existing obligations, privacy commitments and law. No

employment, agency or partnership is created. You agree to electronic contracting and ordinary account notices

where lawful and may save or print these Terms or request a copy. Any separately required electronic-delivery

consent or notice method remains required.

19. Contact us

Florida Exam Prep LLC

44 W Illiana Street, Suite 103

Orlando, Florida

Phone: +1 443-695-6218

Email: [email protected]

Website: https://floridaexamprep.com